FREQUENTLY ASKED QUESTIONS
Welcome to the Happy Hoos FAQ page! Here, you'll find answers to commonly asked questions about our products, policies, and services. If you have any further inquiries, please don't hesitate to reach out to our customer service team for assistance. Our FAQ page is broken down into two portions: Direct Store Orders and Amazon "Buy with Prime" orders.
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HOW CAN I PLACE AN ORDER?
Ordering from Happy Hoos is easy! Simply browse our website, select the items you'd like to purchase, and add them to your cart. Then, proceed to checkout, where you'll provide your shipping and payment information to complete your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment options.
DO YOU OFFER INTERNATIONAL SHIPPING?
At this time, we only ship within the United States, including Alaska, Hawaii, and U.S. territories. We do not offer international shipping.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are typically processed and shipped within 3-5 business days. Delivery times vary depending on your location and selected shipping method. Please contact hello@myhappyhoos.com if you have not received your order in 10 days.
CAN I TRACK MY ORDER?
Yes! Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
WHAT IS YOUR RETURN POLICY?
We want you to be completely satisfied with your Happy Hoos purchase. If you're not happy with your order for any reason, please refer to our Returns & Exchanges Policy for detailed instructions on how to initiate a return or exchange.
HOW CAN I CONTACT CUSTOMER SERVICE?
If you have any questions, concerns, or feedback, our friendly customer service team is here to help! You can reach us via email at hello@myhappyhoos.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly.
DO YOU OFFER BULK OR WHOLESALE DISCOUNTS?
Yes, we offer special pricing for bulk orders and wholesale customers. Please contact our sales team at wholesale@myhappyhoos.com for more information and to discuss your specific needs.
ARE YOUR PRODUCTS ECO-FRIENDLY?
We are committed to sustainability and environmental responsibility. Many of our products are made from eco-friendly materials.
CAN I CANCEL OR MODIFY MY ORDER AFTER IT'S BEEN PLACED?
Once an order has been placed, it cannot be modified or canceled.
Thank you for visiting the Happy Hoos FAQ page. We hope this information has been helpful! If you have any additional questions or concerns, please don't hesitate to reach out.