Return Policy

At Happy Hoos, we strive to ensure your satisfaction with every purchase. However, due to unforeseen circumstances, we understand that sometimes items may need to be returned or exchanged. 

To facilitate a smooth process, please review our return policy below:

	From Store
Return Period	14 days from receipt
Return Shipping Cost	Paid by customer

Happy Hoos Return Policy

Return Window:
Returns are accepted within 14 days from receipt of your item, with the day of receipt counting as day 1. Returns requested after the 14th day will not be accepted.

Eligibility:
To be eligible for a return, items must be unused, in their original packaging, and include all original accessories and documentation. Personalized or customized items are not eligible for return.

Initiating a Return:
Returns can be initiated directly through your Shopify account. Once you start the return, follow the instructions to ship the item back to us.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a Happy Hoos error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged items during return shipping.

Refunds:
Once we receive and inspect your return, your refund will be processed within 3 business days (excluding holidays) and applied to your original payment method.

No Exchanges:
We do not accept exchanges at this time.

Right to Refuse:
Happy Hoos reserves the right to refuse a return if the item does not meet our return policy criteria.

Questions:
If you have any questions about your return, please contact us at returns@myhappyhoos.com. We’re here to help! We reply within 3 business days.  

Thank you for shopping at Happy Hoos! Your purchase satisfaction is our top priority.